The awards are a fantastic opportunity to recognise the hard work and dedication of contact centre teams. The judges understand the huge challenge faced by the industry since March and will be taking this into account at every stage of the judging process. They have aligned the NECCA categories and criteria this year to reflect the impact of COVID-19.

The categories are:

  • Customer Service Star
  • Customer Sales Star
  • Customer Multi-Channel Star
  • Service Team Leader
  • Sales Team Leader
  • Multi-Channel Team Leader
  • Inspirational Leader
  • Support Leader
  • Apprentice of the Year
  • Team of the Year – (Customer, Company, Colleague, Community)
  • Outsourcing Provider
  • Business Continuity and Innovation
  • Most Effective Employee Engagement
  • Contact Centre of the Year – (under 50 Seats, 50-250 Seats, over 250 Seats)


The organisers understand that many contact centres may need more time to prepare their nominations at the moment, so they’re providing a lengthy application window – open until 31 July.

They have published changes to their website, and made the Nomination Forms and Toolkit available.  The toolkit contains valuable information and advice on entering the awards, including the judging process and handy hints and tips on filling out a winning nomination.

A webinar will be taking place during June which is an excellent chance to hear directly from the judges.  Subscribe to their mailing list via the homepage for updates.

Nominations open TODAY (Monday 18th May) and will close 31 July.

Download the toolkit and forms


Tickets for the Awards Ceremony & Gala Dinner are now available from the website. Individual tickets cost £95+VAT, with tables of 10 available for £900+VAT.

Book Now to guarantee your places at this hugely popular event for everyone working in and supporting contact centres across the North East region.

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