SitelSitel is a North Tyneside FPBS operation that provides outsourced customer service support for a broad range of blue-chip clients.
The support we have had from Invest North Tyneside throughout our expansion has been absolutely fantastic. The team could not have been more helpful in finding us a base that perfectly suits our needs.
Judith Mottershead, Sitel
Located on the borough’s bustling Quorum Business Park, Sitel now employs 850 people, having more than doubled its number in less than two years.
Judith Mottershead, site director at Sitel, believes the business’ location at the heart of the North East, and the good humour and approachability of the area’s people, has allowed it to rapidly gain new clients and deliver an exceptional solution for the big-name brands it takes cares of.
“Sitel has seen huge growth over the last few years and, undoubtedly, we are a great example of a business that has seen the benefits of being based in a part of the world that is renowned for its friendliness.
“Add to that the accessibility of Quorum with a major over-ground station within walking distance; its central location, which makes it possible to draw from a vast talent pool from a large number of surrounding villages; and some of the great benefits that the park offers, in terms of its employee discount schemes for tenants, and it really has been the perfect base for us, as a fast growing business.”
Sitel was supported in relocating to Quorum by Invest North Tyneside. It is one of a large number of contact centres based on the park, that is benefitting from a talent pool of more than one million people within a 30-minute travel time.
“The support we have had from Invest North Tyneside throughout our expansion has been absolutely fantastic. The team could not have been more helpful in finding us a base that perfectly suits our needs.
“We’re very proud to call the borough home and look forward to writing the next chapter in our business’ growth story, with the support of Invest North Tyneside.”